Similar to a sporting event or concert, Stars of Texas has a no refund policy.
However, we understand that your plans can change — and, as a rain-or-shine event, it may be inconvenient for you to attend.
Ticket protection can be added to your order during checkout and will allow you to receive a refund – for any reason – so long as you request a refund at least 1 day before the event.
If you are concerned about your upcoming plans, your best option is to purchase Ticket Protection with your order.
Ticket Protection is an option you can add to your order during checkout that will allow you to claim a refund, for any reason, if you are unable to make the event for which you originally purchased tickets.
If you purchased Ticket Protection, it will show on your order receipt. If you can’t locate your order receipt, you can log into the Account Dashboard. If you purchased Ticket Protection, you will see it below your order.
Ticket Protection must be purchased for EACH ticket that you'd like to protect — in other words if you place 2 separate orders and only 1 of the orders has Ticket Protection added, then only the tickets in that 1 order will qualify for a refund.
Ticket Protection can only be purchased during checkout with your tickets and cannot be added at a later time.
Ticket Protection allows you to claim a refund for:
Ticket Protection does not include a refund on the price paid for Ticket Protection ($8 per ticket), Processing fees, Transfer fees, or any other fees not listed above. Ticket Protection does not include coverage for any other personal expenses including but not limited to travel, gas, flights, or hotels.
If you did purchase Ticket Protection and you'd like to request a refund, your refund request MUST be submitted BEFORE the event date.
If you purchased Ticket Protection, you can log in to the fill our our Customer Support form
Stars of Texas Event takes ticket protection seriously. We understand plans change, and we want to ensure maximum customer success. Therefore, we process all refunds ourselves, and do not use third party ticket protection agencies.